Newsletters

Processing Returns and Refunds in compliance with state laws

Almost every consumer has returned a purchased retail item for a refund, exchange, or store credit at some point. While merchants are required to accept returns in only certain situations, some states have laws governing the disclosure of refund and return policies. Many retailers allow returns if customers change their minds or receive unwanted items as gifts. While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the item sold is defective or if the customer did not receive the product they purchased online. Read more

Managing Customer Groups

With this new functionality, merchants can now group their customers based on their business domains. A customer group is sort of a label that you can assign to customers and thus grouping them under certain criteria. Customer groups can be used, specifically, to send promotions and newsletters to a group of customers. Read more

Natural Language Processing with Relevancy of Products

In the world of search not all words or phrases are significant to be shown on the top of the result list. Read more

B2B Users can now Import .CSV file with Customer details

eComchain Administrators can now bulk upload Customer accounts with relevant details using a simple downloadable .CSV template. Read more

Manage pricelists and associate account specific pricing

eComchain users will now be able to manage pricelists and associate the unique pricelists to multiple accounts. Product or SKUs (related to the Products) can be assigned to a pricelist. If a particular product or SKU is not assigned to a pricelist, default price of the product would be displayed on the catalog for the end user. Read more

Improved Analytical graphs to make important decisions

Exciting times for merchants wherein they can now figure out how their business is doing at granular levels. Making important decision on how products are selling in certain cities or how certain products are being added to cart, not converted to an order, to ensure they can be promoted further up in the catalog and increase sales. Read more

What will this next Back to School shopping experience look like?

Most schools have already had their graduation ceremonies for this past school year. However, those who are off to college have made their choice of school and already made a down payment for this Fall. And soon, everyone will be thinking about buying supplies for Back to School. Read more

The top ten best eCommerce platforms?

Interesting article about the top 10 best eCommerce platforms but no mention of eComchain. Admitting some bias here, however, eComchain is the only cloud based provider that can offer B2B, B2C and B2B2C as one full package solution. Read more

QUARTERLY RETAIL E-COMMERCE SALES 1st QUARTER 2017

The census chart "Estimated Quarterly U.S. Retail E-commerce Sales as a Percent of Total Quarterly Retail Sales 1st Quarter 2007 1st Quarter 2017" at the bottom of page one of this report says it all. Are you growing your eCommerce sales? Let us know how we can help! Read more

Google Product Feed using eComchain Product Catalog

Did you know you as a merchant, you can upload your product data and let millions of shoppers see your online and in-store inventory. Edit it whenever you want, so shoppers always see the right information in your ads. Read more

Increase your sales revenue when Shoppers chat with you online

An online chat system provides customers immediate access to help. Wait times are often much less than a call center, and customers can easily multi-task while waiting. Additionally, the pain of having to dial a number and navigate through a maze of numeric options is a thing of the past when online chat gives an easy access to customer service agents. Read more

Upload attachments along with the orders

A useful feature for your organization wherein you may want to receive a technical specs or some document from your client when you receive their Online Order. Read more

Integrate Cloud-based eCommerce with Oracle EBusiness Suite

Have you been looking for a solution to easily integrate an Open Source eCommerce technology or platform with your current Oracle E-Business Suite investment without having to implement on-premise exorbitantly priced eCommerce solutions ? Read more

Preserve the Corporate-level ERP investment

Is your organization running on Oracle ERP application to manage shop floor activities, business operations, financials and even human resources ? Your organization can preserve your corporate-level ERP investment and still continue to show exponential growth with increase in Online revenue. Commerce department announced web sales totaled an estimated $304.91 billion in 2014. Read more

Field sales uses eComchain to Create Quotes

Ever thought of exposing your current Oracle Quoting module to the Field sales so that they can enter the quote while on the field and be able to process the Quote via Oracle Quoting when they are back at their desk ? With a responsive design, eComchain dashboard comes in handy for the Field Sales. Any Quote created via eComchain is created in Oracle Quoting module real time preserving all the data and also ensure all the required data is present to process the Quote further. Read more

Extensions to Quoting module

The last newsletter we demonstrated the new Quoting module that lets businesses create a quote for their end consumers and be able to manage it within the eComchain dashboard. Read more

Setting up Promotions on landing page

Now you can turn on and turn off Promotions with ease. Follow the demo to go over the steps to setup promotion or marketing campaign pop-ups. Read more

New UX improving navigation to multitude of features

As our team continue to build and add new functionalities and features, we realized there was a need to redesign the user interface of the admin dashboard for easier navigation and also be able to search certain features instead of having to drill down various tabs. Read more

Manage your eComchain Order using Order Management

With our new Order Management module, merchants can now manage their online orders and notify their customers on the Order status. The Online orders show up on the Track Orders page of eComchain dashboard. We are in an era where information is provided on-demand, literally using finger tips. Customers would like to know more about the status of their orders or be able to create another order for the same items when they are on a call with the merchant. Read more

Create a Quote to be converted to an Order

Ever wondered how to send out a quote to your customers that can eventually be converted to an Order ? Read more

HTML & CSS Editor features

If you are technically hands on and would like to edit the HTML and CSS of your landing page, use the dashboard to navigate to the Site and follow the steps as discussed below. Read more

Award-winning Loyalty Program integrated with eComchain

eComchain has integrated its Cart and Online Order features with an award-winning Loyalty Program application hosted by Customer Connect, who brings onboard years of experience in the Loyalty program domain having implemented similar programs for companies such as Express, Hardrock Cafe, Hilton and many such marque organizations. Read more

Comparing eComchain with Shopify

eComchain, Cloud-based eCommerce application, is the result of 16+ years of B2B2C eCommerce implementations for customers like Starbucks, TempurPedic, TaylorMade and many such marque organizations around the globe. Read more

What is B2B2C model all about ?

Typical Manufacturers and wholesalers come across challenges when it comes to getting their Distributors or VARs to adopt new technologies, specially eCommerce. Read more