eComchain is a Cloud-based eCommerce platform hosted on AWS, that offers merchants all the features and functionalities to launch personalized branded eCommerce sites. eComchain’s proprietary Site Builder and Catalog Page builder tools along with its robust dashboard with features to setup multiple sites in multiple languages and currencies along with various item attributes and pricing functionalities give merchants the ability launch omni-channel, responsive sites with enhanced customer experience. eComchain’s intuitive administration interface allows merchants to setup marketing campaigns, use any of the 100+ templates for their landing page, setup loyalty programs that’s backed by an extensive experienced support team, making eComchain an eCommerce platform that can be used by B2B and B2C users.
The nature of eCommerce involves many touch points, from searching for a particular product, to clicking through various products, recently viewed products, to past order history, or submitting a product review. The clicks and touch points can be captured to further analyze the shopping behavior of every customer. Going through a big volume of data, to make predictions, assists ecommerce storefront merchants in increasing the online site visits along with its revenue.
eComchain Marketplace has intuitive interface with an admin dashboard, where an administrator can add products, view categories, manage orders and sales and also be able to setup a supplier fee based on a plan the supplier picks. Additionally, the marketplace owner can earn per-sale commission from the Supplier, if the supplier is interested in a revenue-share model.
With eComchain’s marketplace, an administrator will be able to perform the following activities
Point of Sale or POS is an essential tool for any modern day retailer or business owner. We at eComchain take the POS experience to the next level by providing an omnichannel experience to the end consumers using an online store hosted on eComchain or walks into a store to make a purchase. In both the cases end consumer has access to the same catalog, prices, order tracking features and payment options eComchian POS is a result of the various requirements of the business owners and overcoming the challenges faced in their day-to-day business activities. We also recognized the fact that there is a strong need for the POS to be offline as well and sync up with the data once the POS is turned online.
A unique useful functionality for merchants with dealers and distributors, wherein merchants invite dealers and distributors to setup their own specialized branded sites on the same platform giving them the same set of features and functionalities. This model is unique to the eCommerce space with the following highlights
Merchants can now receive technical specs or documents from their customers when they are notified of the online orders. The upload feature is available on the Cart page before the check out process. Merchant’s administrator can view these uploaded files using the admin dashboard Order detail page. This feature can be configured to be visible on checkout page using the admin dashboard. Uploaded files are stored in Amazon S3 which is a scalable storage infrastructure.
B2B customers can upload a CSV file with item number and quantity for products they need to purchase from the site. This allows quick ordering for a B2B customer wherein they buy certain products more frequently. Once a customer uploads the file, the items are added to the cart and the customer can continue with normal checkout process.
eComchain has integration with ERP systems which Include Oracle EBS, SAP and JD Edwards. This integration includes the following modules in the ERP applications:
eComchain allows you to accept payments on your site on a subscription basis using PayPal payment gateway. Registered customers can subscribe to various payments plans that will be configured by the merchant, and customers can start a subscription for the services provided on the website.
Multiple pricelists can be associated to Customer accounts. This is specifically useful for B2B users who have special prices assigned to them as a result of their terms and agreements with the merchant. Products on the catalog displays the price listed in the pricelist for the logged in user accessing the site (that has the associated pricelist).
Solr search provides merchants with multiple features such as Type Ahead, Auto Suggest and advanced Natural Language Processing, providing speed, quality and relevancy of search results for customers browsing and shopping for products. Solr also handles Faceted Search displayed in the left bin.
Implement Loyalty programs that provide incentives to frequent shoppers, increasing customer loyalty. This includes Marketing campaigns that send out emails to loyal customers with information on the status of their points and the promotions available. Redemption rules can be setup by the merchants using the Admin dashboard.
Merchants can setup automated Marketing email reminders that will be sent to customers with abandoned shopping carts and wish lists. Using the HTML-based email templates, merchants can send out personalized emails.
Useful for merchants who’s sales team will receive the quote before quoting a price and processing the order. An email is sent out to the customer when the Quote is Approved and when the Quote is converted to an Order. The content of these emails can be managed via the eComchain templates available on the dashboard.
Merchants can create multiple specialized B2B and B2C sites which can be administered and customized using the proprietary Site Builder. Each site can be previewed and accessed in separate sessions.
Every B2B registered user is assigned an account, who in turn is assigned a site. Only a registered B2B user, with a valid account number, can access the site on successful login.
Ensures improved performance when catalog and product related pages are cached.
Roles and permissions can be used to manage the various functionalities, e.g. turn off Checkout, prevent Order Creation or do not allow users to create new addresses.
eComchain delivers true microservices architecture with its API-driven eCommerce platform, where the frontend is fully decoupled from the backend. You can now launch multiple storefronts in different front-end technologies on multiple platforms with agility.
With a microservice architecture, the frontend and backend can be scaled up or down depending on the traffic to your site. Heavy traffic on the frontend will not affect the backend operations.
With eComchain’s open source technology, accelerate innovation and enable rapid implementation. With its decentralized development processes, it becomes easier for developers to collaborate and get to market faster.
Being technology agnostic and being able to pick and choose the service providers for what they are known for, you get the best of the breed for the frontend and backend applications. Additionally, use only what you need for your business processes, with each mircoservice serving a business function.
eComchain has the tools that take the hassle out of online scheduling, booking, dispatching and payments. It promote the eCommerce Storefront availability, by sharing your available hours and let clients book and reschedule appointments, helping to stay organized.