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Live Chat Includes

  • Administrative User Interface to manage Live Agents setup
  • Multiple concurrent chat sessions
  • Web-based client
  • Multiple Chat groups each for Sales, Billing and Support
  • Email feature when offline
  • Chat routing
  • Chat history
  • Report features using the administrative interface
  • Chat icons to suit your business
  • Google Hangout integration
Live Chat
Frequently Asked Questions
Do I need to install a Live Chat software for my online store?
Our proprietary Live Chat software comes embedded with every online store that’s hosted on our SaaS based platform. We can also provide you with an integration hook to use Google Hangout, if that’s your preference
The Live Chat software showing up on my online store is not working as expected
Reach out to our experts who can assist with any issues related to the Live Chat software
How many agents can I set up for my online store?
We let you setup a maximum of 4 agents one for each group eg. Billing, Sales, Support, Other Services
Am I allowed to change the look and feel of the Live Chat user interface?
Absolutely. Reach out to our experts who can demonstrate how to change a user interface to suit your business needs.
Is Live Chat compatible with different types of operating systems like Window, Mac, Linux and others?
Since Live Chat is web-based on a cloud-based system, it is independent of the operating system. It is compatible with Windows, Mac OS, Linux and others.
My agent is offline, how would my customer reach out to my agent?
You can send out emails from the same Live Chat window, if there are no agents online. Ensure you have the right email address, for the agents to get back to you.