Audit Logs

The eComchain admin dashboard now has a self-service troubleshooting tool to monitor any kind of changes that takes place on the admin portal. This is a useful tool to track any changes made to a catalog, products, payment configuration or any site specific settings of any site by any of the administrators hosted on eComchain. Read more

Customer Loyalty Program

Connect with your eComchain customers using the scalable and feature rich loyalty program that tells you how frequently your customers are purchasing, what they are purchasing, how to engage your customers through reward points and earn promotions. Choose from the following powerful options to increase visit frequency and increase spending per visit: Read more

Salesrep / CSR Feature

eComchain's SalesRep/CSR feature enables businesses to add sales representatives to customer accounts for the sales representatives are able to place orders on behalf of the assigned customers. This feature is very useful to support those customers who are not able to complete their order for some reason or who do have an appropriate login IDs to place an order. Read more

Single Page Checkout

To provide some background: the premise for one-page checkout is to let users go through the checkout process within a single page of an eCommerce storefront, by entering all of the required information, related to shipping and billing, without having to load additional pages. The goal behind this feature is to get customers go through the final steps of purchase more quickly. By over complicating the check out process it may result in lost sales and unsatisfied customers. Read more

Importance of Unsubscribes in Email Marketing

Email unsubscribes related to the number of people who request to stop receiving marketing campaigns or emails. Read more

Built-in Integration with SAP

eComchain implementations frequently involve integrations with an organizations applications related to ERP, PIM, CRM and Configurator. With the only eCommerce platform that offers in-built integration to various ERP applications, eComchain now has end-to-end integration with SAP. Read more

Processing Returns and Refunds in compliance with state laws

Almost every consumer has returned a purchased retail item for a refund, exchange, or store credit at some point. While merchants are required to accept returns in only certain situations, some states have laws governing the disclosure of refund and return policies. Many retailers allow returns if customers change their minds or receive unwanted items as gifts. While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the item sold is defective or if the customer did not receive the product they purchased online. Read more

Managing Customer Groups

With this new functionality, merchants can now group their customers based on their business domains. A customer group is sort of a label that you can assign to customers and thus grouping them under certain criteria. Customer groups can be used, specifically, to send promotions and newsletters to a group of customers. Read more

Natural Language Processing with Relevancy of Products

In the world of search not all words or phrases are significant to be shown on the top of the result list. Read more

Easy Customer Data Uploads

eComchain makes it easy to import your B2B customer accounts in bulk. Administrators can export customer data into a simple downloadable .CSV template. The .CSV file can then be imported in eComchain to create customer accounts. Read more

Dynamic Pricelist Management

Ensuring you have the right price for your online products is one of the biggest challenges ecommerce B2B businesses face today. A key differentiator in today's rapidly-evolving markets where competition is fierce is your pricing strategy. Read more

Know Your Business Through Analytics

In a "bricks-and-mortar" establishment you can gage your business by your interactions with the people who walk through your door. You don't have that luxury in ecommerce. Instead you have analytics. Read more

What will this next Back to School shopping experience look like?

Most schools have already had their graduation ceremonies for this past school year. However, those who are off to college have made their choice of school and already made a down payment for this Fall. And soon, everyone will be thinking about buying supplies for Back to School. Read more

The top ten best eCommerce platforms?

Interesting article about the top 10 best eCommerce platforms but no mention of eComchain. Admitting some bias here, however, eComchain is the only cloud based provider that can offer B2B, B2C and B2B2C as one full package solution. Read more


The census chart "Estimated Quarterly U.S. Retail E-commerce Sales as a Percent of Total Quarterly Retail Sales 1st Quarter 2007 1st Quarter 2017" at the bottom of page one of this report says it all. Are you growing your eCommerce sales? Let us know how we can help! Read more

Google Product Feed using eComchain Product Catalog

Did you know you as a merchant, you can upload your product data and let millions of shoppers see your online and in-store inventory. Edit it whenever you want, so shoppers always see the right information in your ads. Read more

Increase your sales revenue when Shoppers chat with you online

An online chat system provides customers immediate access to help. Wait times are often much less than a call center, and customers can easily multi-task while waiting. Additionally, the pain of having to dial a number and navigate through a maze of numeric options is a thing of the past when online chat gives an easy access to customer service agents. Read more

Upload attachments along with the orders

A useful feature for your organization wherein you may want to receive a technical specs or some document from your client when you receive their Online Order. Read more