News releases about our customers, strategic partners as well as our products and solutions for the entire eCommerce business

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The eComchain admin dashboard now has a self-service troubleshooting tool to monitor any kind of changes that takes place on the admin portal. This is a useful tool to track any changes made to a catalog, products, payment configuration or any site specific settings of any site by any of the administrators hosted on eComchain.
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Connect with your eComchain customers using the scalable and feature rich loyalty program that tells you how frequently your customers are purchasing, what they are purchasing, how to engage your customers through reward points and earn promotions. Choose from the following powerful options to increase visit frequency and increase spending per visit: Read rest of the article

eComchain's SalesRep/CSR feature enables businesses to add sales representatives to customer accounts for the sales representatives are able to place orders on behalf of the assigned customers. This feature is very useful to support those customers who are not able to complete their order for some reason or who do have an appropriate login IDs to place an order. Read rest of the article

eComchain's Point-Of-Sale system is pre-integrated with eComchain's eCommerce storefront hosted on the eComchain platform providing the 1-stop-shop omnichannel experience to the online shoppers. Some of the key features of this integration includes the following:
eComchain POS and eCommerce sites hosted on eComchain are synced up periodically with the catalogs, products and its prices Read rest of the article

To provide some background: the premise for one-page checkout is to let users go through the checkout process within a single page of an eCommerce storefront, by entering all of the required information, related to shipping and billing, without having to load additional pages. The goal behind this feature is to get customers go through the final steps of purchase more quickly. By over complicating the check out process it may result in lost sales and unsatisfied customers.

If the checkout is all on one page, end consumers or users will be closer to completing their order, increasing the likelihood of conversion rate. With online shopping moving towards mobile devices, convenience is becoming a must for consumers along with the huge advantage hat one-page-checkout occupies less real estate.

This new eComchain feature is available via the intuitive dashboard interface, as demonstrated in the video below.

View demo

Email unsubscribes related to the number of people who request to stop receiving marketing campaigns or emails.

The Option to Unsubscribe Is Required by Law as set forth by FCC. An unsubscribe link is a must in your marketing campaigns, and this is mainly to avoid emails becoming a spam.Having an email subscriber tag merchant's emails as spam could have all the emails blocked.

With this new feature, your emails or marketing campaigns will
include a working link to easily allow someone to unsubscribe, as shown in the demo.
View demo

eComchain implementations frequently involve integrations with an organization’s applications related to ERP, PIM, CRM and Configurator. With the only eCommerce platform that offers in-built integration to various ERP applications, eComchain now has end-to-end integration with SAP.

The platform is built to interact with SAP, that include synchronization of data between eComchain and SAP, ensuring SAP data is the single-source-of-truth, while retaining SAP internal business rules.

Go over the demo to see for yourself how easy it is turn on and turn off the integration with SAP. View demo

Almost every consumer has returned a purchased retail item for a refund, exchange, or store credit at some point. While merchants are required to accept returns in only certain situations, some states have laws governing the disclosure of refund and return policies. Many retailers allow returns if customers change their minds or receive unwanted items as gifts. While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the item sold is defective or if the customer did not receive the product they purchased online.

With eComchain's Returns and Refunds feature, merchants can now process the returns and also refund the amount back to customer's credit card or if the purchase was made against a Purchase Order, the Purchase Order limit would be adjusted accordingly.

Reach out to Rob Hayes ( rhayes@ecomchain.com) if you would like to learn more about this feature on eComchain.
View demo

With this new functionality, merchants can now group their customers based on their business domains. A customer group is sort of a label that you can assign to customers and thus grouping them under certain criteria. Customer groups can be used, specifically, to send promotions and newsletters to a group of customers.

The associated demo will explain how customer groups can help merchants reach out to specific category of customers with a message or promotion unique to their line of business. Targeting segmented customers, using eComchain's Customer Group feature, increases the customer visits to the site thus increasing the revenue specially when merchants have unique promotions with couple codes that can be used on the online store. View demo

In the world of search not all words or phrases are significant to be shown on the top of the result list.
Although finding the correct product for any given search is the critical step to provide a great user experience, ordering the search results to get the best matches on the top is the key step to make sure the user gets the most accurate result. Using eComchain's Artificial Intelligence Engine, merchants have the flexibility to add synonyms of products and have the ability to boost products based on various business criteria.

Relevancy is the feature in eComchain that sorts the search results from high to low relevancy scores. There are some factors which influence the decision making of the relevancy scores - term frequency, inverse document frequency, term boosts and others that's handled internally by the Artificial Intelligence engine of eComchain.

Merchants can also boost products to show up higher in the Catalog, based on the frequency of purchase for those products or as special promotions.
View demo

eComchain makes it easy to import your B2B customer accounts in bulk. Administrators can export customer data into a simple downloadable .CSV template. The .CSV file can then be imported in eComchain to create customer accounts. View demo

Ensuring you have the right price for your online products is one of the biggest challenges ecommerce B2B businesses face today. A key differentiator in today's rapidly-evolving markets where competition is fierce is your pricing strategy.



eComchain expands your pricing strategy options with multiple custom pricelists, composed of any combination of products, and assigned to specific accounts. If a product is not assigned to a potential buyer's account associated pricelist, the default price will be displayed. This capability is especially helpful if you have a multi-level discount strategy. View demo

In a "bricks-and-mortar" establishment you can gage your business by your interactions with the people who walk through your door. You don't have that luxury in ecommerce. Instead you have analytics.



eComchain provides numerous site related analytics to help you understand your customers and business - to make informed decisions. Metrics include, but are not limited to: revenue, orders, metrics by date ranges, metrics by specific time periods (e.g. month, week), day of the week, by city, by cart (e.g. average items by order, average cart value, and top selling products.) View demo

Most schools have already had their graduation ceremonies for this past school year. However, those who are off to college have made their choice of school and already made a down payment for this Fall. And soon, everyone will be thinking about buying supplies for Back to School.
I remember long ago, the four of us kids would pile into the family station wagon and head off to the shopping mall to buy our clothes for back to school. Our favorite department store had all of the clothing, shoes and accessory options to last an entire school year.
New jeans were my favorite in my younger years. The fabric was so stiff that you could not bend your legs and you looked like a robot walking around. And then we would go from one end of the mall to the other to see if we were getting the best price!
But when it was all said and done, we all had shopping bags stuffed to the brim and schlepped them to the across a packed parking lot to get to the family station wagon.
It was not over yet! It was off to other stores to secure pencils, pens, glue, three ring notebooks and four function calculators (the fancy ones had memory!).
No secret that the world has changed. Any of these items are readily available by googling or simply searching that website named after a famous river! No more driving to the mall, fighting traffic, pushing and shoving through the crowds when you can shop at home in your pajamas.
Not only that…but we can sharpen our pencils and save even more because we can comparison ship on line to get the lowest possible price for your favorite national brand name. No wonder 79 percent of U.S. consumers now shop on the web or their phone, up from just 22 percent back in 2000!
This Back to School, get your school supplies on line and give yourself an “A” for smart shopping!
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Interesting article about the top 10 best eCommerce platforms but no mention of eComchain. Admitting some bias here, however, eComchain is the only cloud based provider that can offer B2B, B2C and B2B2C as one full package solution. Read rest of the article

The census chart "Estimated Quarterly U.S. Retail E-commerce Sales as a Percent of Total Quarterly Retail Sales 1st Quarter 2007 – 1st Quarter 2017" at the bottom of page one of this report says it all. Are you growing your eCommerce sales? Let us know how we can help!
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Did you know you as a merchant, you can upload your product data and let millions of shoppers see your online and in-store inventory. Edit it whenever you want, so shoppers always see the right information in your ads.

All this is possible when using Google's Merchant Center. Merchant Center is a tool that helps you upload your store, brand and product data and make it available to Google Shopping and other Google services. To advertise your products on Google, you'll need a Merchant Center account.

eComchain integrated with your Google Merchant account will let you you feed your web-published products from the eComchain catalog to Google Product catalog. This integration would attract potential buyers to the site and control how the products appear online. View demo

An online chat system provides customers immediate access to help. Wait times are often much less than a call center, and customers can easily multi-task while waiting. Additionally, the pain of having to dial a number and navigate through a maze of numeric options is a thing of the past when online chat gives an easy access to customer service agents.

Additionally, Online chat has consistently demonstrated that it can save on both employee task time and phone expenses. The general trend that live chat on a website can generally lead to improved sales numbers, eliminating customers leaving abandoned carts since their questions, of the products. went unanswered.

In fact, online chat is a simple, effective and frugal way to connect with customers who spend a good amount of their time shopping online. View demo

A useful feature for your organization wherein you may want to receive a technical specs or some document from your client when you receive their Online Order.

Imagine a situation where your customers have a specific product spec or image (of a product) that they would like to upload, so you can meet their requirements when fulfilling their order. This attachment could also be an picture of a product of one of your competitors. With these attachments you are ensuring you are fulfilling their requests to their satisfaction. View demo

Have you been looking for a solution to easily integrate an Open Source eCommerce technology or platform with your current Oracle E-Business Suite investment without having to implement on-premise exorbitantly priced eCommerce solutions ?



Your search for this Open Source platform, with end to end integrations to your ERP Applications, ends here. After 17+ years implementing Oracle's iStore, ATG, SAP hybris, Magento, Demandware, eComchain team has developed various integrations between eComchain and Oracle E-Business Suite.

First, let's go over the various features offered by eComchain and that of Oracle iStore, as an example. Our next set of newsletters would compare eComchain's capabilities with Magento, Demandware, Oracle Commerce Cloud, ATG and many others. View demo

Is your organization running on Oracle ERP application to manage shop floor activities, business operations, financials and even human resources ? Your organization can preserve your corporate-level ERP investment and still continue to show exponential growth with increase in Online revenue. Commerce department announced web sales totaled an estimated $304.91 billion in 2014.

Its the fifth year in a row that web sales growth has been close to or above 15%.
The need for eCommerce ERP integration is usually overlooked since many decision-makers are wary of disrupting the business and would like to curtail the cost involved to change existing systems. But, the costs become worth it when you see the impact on your operations and customer experience. eCommerce in this context is a channel that allows you to make online sales.

Integrating your eCommerce sales channels with your ERP system allows you to operate more efficiently as a business. Order, inventory, item, customer, and shipping/tracking can all be integrated with your existing ERP applications such as Oracle E-Business Suite.

eComchain, a Cloud-based eCommerce platform, has the end-to-end integrations with Oracle E-Business Suite without having to upgrade your existing ERP platform, at the same time improve the customer experience with key integrations to the backend ERP modules such as Order Management, Inventory, Pricing, Customer Master etc. View demo

Ever thought of exposing your current Oracle Quoting module to the Field sales so that they can enter the quote while on the field and be able to process the Quote via Oracle Quoting when they are back at their desk ? With a responsive design, eComchain dashboard comes in handy for the Field Sales. Any Quote created via eComchain is created in Oracle Quoting module real time preserving all the data and also ensure all the required data is present to process the Quote further.

Additionally, any updates to the Quote in Oracle Quoting is sent back to the eComchain dashboard. Also, the end users can log into to check on the status of the Quote, once it is web-published by the salesrep, and convert the quote to an order.

Being able to increase the Quote to Order conversion is seamless and efficient with eComchain's features and functionalities. View demo

The last newsletter we demonstrated the new Quoting module that lets businesses create a quote for their end consumers and be able to manage it within the eComchain dashboard.

Let's go over the new set of functionalities eComchain has deployed within the Quoting module such as being able to add Related Products to the products that are already in the Quote, duplicating an existing quote. Based on various requests from our existing clients and prospects, a Salesrep can now web publish a Quote to the end consumers, who in turn can convert the quote to an Order user their eCommerce login credentials.

Very soon, eComchain would have an Incentive Compensation functionality that would keep track of the commissions owed to the Salesresps, when the quote is converted to an Order. View demo

Now you can turn on and turn off Promotions with ease. Follow the demo to go over the steps to setup promotion or marketing campaign pop-ups. View demo

As our team continue to build and add new functionalities and features, we realized there was a need to redesign the user interface of the admin dashboard for easier navigation and also be able to search certain features instead of having to drill down various tabs.

View demo

With our new Order Management module, merchants can now manage their online orders and notify their customers on the Order status. The Online orders show up on the Track Orders page of eComchain dashboard. We are in an era where information is provided on-demand, literally using finger tips. Customers would like to know more about the status of their orders or be able to create another order for the same items when they are on a call with the merchant.

With the new set of functionalities, released by eComchain, as a merchant you will now be able to manage your online Orders wherein you can duplicate the order and its lines, edit an order for its quantity or even delete a line.

Check out the online video to learn more about this feature. View demo

Ever wondered how to send out a quote to your customers that can eventually be converted to an Order ?

As a merchant, you can now create Quotes after logging into the dashboard. Using the new Quoting functionality, you can now Create a Quote, offer discounts, add new quote line and search for quotes.When the Quote is final, convert it to an Order or publish it to your customers for them to place an order online.

Check out the online video to learn more about this feature. View demo

If you are technically hands on and would like to edit the HTML and CSS of your landing page, use the dashboard to navigate to the Site and follow the steps as discussed below.

Click on the Site which need to be customized and click on the 'Customize' button on the far right hand corner. This would open up the Site Builder tool.

Once you have the Site Builder tool loaded, follow the demo to go over the steps to edit the HTML and CSS files.

Note, once you modify the landing page look and feel using the editors, you can revert the changes to the original state even AFTER you have Saved the changes. View demo

eComchain has integrated its Cart and Online Order features with an award-winning Loyalty Program application hosted by Customer Connect, who brings onboard years of experience in the Loyalty program domain having implemented similar programs for companies such as Express, Hardrock Cafe, Hilton and many such marque organizations.

In additional to the integrations to eComchain, Customer Connect also tracks in-store purchase through its mobile applications for iOS and Android, consolidating the points earned for Online and in Store purchases thus increasing customer visits in turn increasing revenue for the merchants. View demo

eComchain, Cloud-based eCommerce application, is the result of 16+ years of B2B2C eCommerce implementations for customers like Starbucks, TempurPedic, TaylorMade and many such marque organizations around the globe.

Shopify has shown a strong presence for 10+ years, however its not safe to remain complacent in a highly competitive and saturated market. eComchain is showing its strengths in areas where other eCommerce platforms have fallen short. eComchain has functionalities and features that no other eCommerce platform has ever thought through, specially in a B2B2C space. Features wherein Wholesalers or Suppliers personalize sites for their Distributors (by giving their branding to the site) and be able to monitor the performance of the site with regards to revenue, visitors and other parameters is very unique to eComchain. Read rest of the article

Typical Manufacturers and wholesalers come across challenges when it comes to getting their Distributors or VARs to adopt new technologies, specially eCommerce.

With eComchain, a wholesaler or a manufacturer can bring onboard any number of distributors or VARs, be able to provide branding with their logos, user interface and personalize the website using the eComchain proprietary Site Builder and Catalog page builder tools.

Additionally, onboarding distributors or VARs is just a click away with the upload tools that sends out emails to register online. View demo