Enhance customer experience with eComchain POS system

Point of Sale or POS is an essential tool for any modern day retailer or business owner. We at eComchain take the POS experience to the next level by providing an omnichannel experience to the end consumers using an online store hosted on eComchain or walks into a store to make a purchase. In both the cases end consumer has access to the same catalog, prices, order tracking features and payment options eComchian POS is a result of the various requirements of the business owners and overcoming the challenges faced in their day-to-day business activities.

We also recognized the fact that there is a strong need for the POS to be offline as well and sync up with the data once the POS is turned online.

Quick keys for product lookup

Quick keys offer shortcuts that allow business owners to hit a single button for a commonly sold item, while rest of the product catalog is easily accessible. With eComchain POS you can quickly search or lookup products when ringing up sales.

Mobile Payment enabled

With Mobile payment enabled on eComchain's POS, as a business owner you can go beyond traditional payment methods like cash and credit cards. As a business owner, you can split a payment in case a customer wants to split their payment across gift cards, credit card and cash.

Returns and refunds

As a shopper-friendly policy, its important for business owners to process returns and refund the entire payment made by the customer.

To that end, eComchain POS ensures an ideal return policy is in place by providing business owners with flexible options to process refunds on returned items.

User accounts and permissions

eComchain's POS system allows you to create a user for each sales person (say, in a retail industry) so that you can track the revenue generated by every sales associate. This feature will ultimately allow you to set sales goals for a healthy competition.

With permissions that can be set up at various levels in a sales hierarchy, you can control the various features of the POS system based on who logs in. With a password protection feature that can be turned on for each user, you can choose to have a user log-in for each new sale they make.

For example, at large retail stores, an employee logs in once and remains logged in during their time at the register. This is because employees are stationed at a register for a lengthy period of their shift. Whereas at many stores in the malls, employees log in with each new sale, because they are expected to move out from behind the desk once a sale is over.

Mobile POS

In an era where most of the transactions can be done using your mobile devices, the cloud-based eComchain POS system can be installed on Android and iOS tablets.

Customer-facing display

A customer-facing display allow customers a high level of transparency into the transaction, when there is a display facing and can make it easy for them to point out if there are mistakes in the order before it is placed.

Inventory management

With eComchain's inventory management integrated with its POS system, you can now track of the availability of your products, on both eCommerce and POS, providing an omnichannel experience to your end consumers and your retail sales associate.

Bulk product imports

You can now bulk upload your products using a CSV-format file saving you valuable time and effort for both eCommerce and POS catalog display.

Products will be updated with a new price or description if they already exist in the product catalog.

Product SKUs

Setup Product SKUs based on color, brand, size for e.g. SKUs would show up on the eCommerce front end and the POS Catalog.

Barcodes

eComchain POS is able to print barcodes so that you can keep each of your products neatly tagged and trackable. That barcode allows the inventory system to know exactly where the item is in your system. You’ll use barcodes to scan when an item enters your stock, when you ship it to another store, or when you sell it.

Taking a stock of your Inventory

Taking a stock of your inventory counting can be time consuming and tedious but its a necessity, as you need to track your stock and check for loss. With eComchain POS, inventory counting is an out-of-the-box feature, allowing you to use a scanner so you can count digitally rather than manually.

Customer Management

With eComchain's robust Customer Management system, customer information is shared across CRM application and the POS system being able to track customer data via multiple channels.

Custom properties

Custom properties allow you to decide what data you want to have your associates enter about your customers. Common properties include information related to birthdays or locations. These pieces of data will help you with your marketing and loyalty programs.

Loyalty program

Loyalty programs are not necessary, but they sure will help grow your business. With eComchain's POS system, you have an all inclusive solution that has built-in loyalty program, making it easy for your customers to redeem their points on the web storefront or while in the physical store.

Dashboard

A dashboard gives you an at-a-glance view of how your eCommerce storefront and POS is doing. It’s a great feature to have because it gives you an immediate of your business’ performance in just few clicks.

Product reports

Capable of reporting on all your stock data for you, including best and worst selling items, helping you make better merchandising and pricing decisions in the future.

Employee-based reports

Generate a report on your sales associates revenue to reward your top-performing associate. Also, you can set the right sales targets for all your sales associate. With the employee reporting tools, offered by eComchain POS, generate effective reports is just a few clicks away.

Customer reports

Get insights into who your best customers are and what you can do to keep them engaged with your business. With a GPS enabled application increase foot traffic to your stores.

Customer history

Your contact manager will be able to record the purchase history of each shopper or consumer. This will allow your sales associates to return items when they loose a receipt, or even check in and see what a certain customer likes to buy, in addition to the purchase history that will help you with marketing and merchandising decisions.