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Data Science with AI

Artificial Intelligence

Increasing online revenue
Marketplace

Marketplace

Sell, Distribute and Track
POS

POS Integration

An essential trade tool
B2B2C Model

B2B2C Model

Multi-level Multi-tenant
Site Builder

Site Builder

Build it. Modify it.
Info Sheet

Analytics & Chatbots

Integrated Live Chat
Inventory & Pricing

Augmented Reality

Increasing conversion Rate
Templates

Visual Product Search

Accurate Search Results

AI Chatbots and Native Admin Tools Include

  • Administrative interface for managing chatbot settings, live agent workflows, and response handling
  • Multiple concurrent chat sessions to support higher customer engagement volumes
  • Web-based chat client for fast access across teams and devices
  • Multiple chat groups for Sales, Billing, Support, and service-specific workflows
  • Offline email capture when agents are unavailable
  • Chat routing to the right team or queue
  • Chat history for service continuity and customer context
  • Reporting tools through the administrative interface
  • Customizable chat icons and interface options to align with your brand
  • Native AI tools for administrators to support content generation, merchandising updates, and operational efficiency
Live Chat

Gain a comprehensive view of storefront performance and customer behavior

Use eComchain’s proprietary analytics engine to track customer touchpoints across the shopping journey, including searches, clicks, orders, abandoned carts, and channel activity. Administrators gain a broader view of how buyers, distributors, and resellers interact with the business across multiple digital workflows.

The platform’s native AI capabilities complement those reports by helping administrators act faster on what the data reveals, whether that means adjusting content, improving product discovery, updating merchandising, or identifying support and conversion opportunities.

Measure the success

Monitor the overall health of your online store and act on key customer intelligence to attract, convert, retain, and better serve customers. With eComchain Analytics and native AI tools, administrators can:

  • Monitor profitability using an intuitive dashboard
  • Generate business reports for executives and operational teams
  • Track product interest, search behavior, abandoned carts, and conversion signals
  • Use AI-ready insights to identify revenue opportunities and content gaps faster
  • Integrate with Google’s eCommerce Analytics for more in-depth reporting and AdWords conversion tracking
  • Create custom reports for your organization
Monitor the overall health of your online store
Frequently Asked Questions
Do I need to install separate chatbot or live chat software for my online store?
No. eComchain includes built-in chatbot and live chat capabilities for stores hosted on our SaaS platform, so administrators can manage customer communication from within the platform instead of stitching together multiple tools.
The chatbot or live chat on my storefront is not working as expected
Reach out to our experts and we can help troubleshoot chatbot, live chat, routing, or administrative configuration issues.
How many agents can I set up for my online store?
You can set up multiple agents and groups for functions such as Billing, Sales, Support, and Other Services based on your storefront requirements and workflow design.
Can I change the look and feel of the chatbot or live chat interface?
Yes. The interface can be adjusted to better fit your brand and support experience. Our team can help you understand the available customization options.
Is the chatbot and live chat interface compatible with different operating systems such as Windows, Mac, and Linux?
Yes. Because the solution is web-based and cloud-hosted, it works across major operating systems including Windows, Mac OS, Linux, and others.
If my agent is offline, how can a customer still reach out?
Customers can still leave a message through the same interface using the offline email capture workflow, so your team can respond when an agent becomes available.
How do I access the dashboard to generate analytics reports or use the native AI tools?
Log in as the store administrator to access the analytics dashboard and the native AI tools available for content, reporting, and storefront management tasks.
Can I integrate another analytics engine if I already use one?
Every online store already includes eComchain’s proprietary analytics engine. If you want to connect an additional analytics solution, our experts can help you understand the effort and integration approach.
How do I customize my analytics reports?
Reach out to our experts to review report customization options and determine the best way to tailor analytics outputs to your business needs.
I already use Google Analytics and AdWords. How do I integrate them with my online store?
Reach out to our experts and we can help you connect Google Analytics, Google eCommerce Analytics, and related advertising or conversion tracking workflows.
How long can I access analytics reports?
Analytics reports remain available through the dashboard for as long as your online store is active on the platform.
Can the store be integrated with Google eCommerce Analytics for deeper analysis?
Yes. It is possible to integrate with Google eCommerce Analytics for more in-depth analysis, and our team can walk you through the setup requirements and preparation steps.