The problem it solves

Point solutions personalize one widget at a time: a recommendation carousel here, a segmented email there — each with its own logic, none aware of the others. Meanwhile the signals that actually describe a customer — ERP order history, contract terms, live browsing behavior — sit in systems that never talk. The result is a storefront that treats a 10-year account and a first-time visitor almost identically.

What it does for your business

One customer profile, fed by everything

A live feature store unifies ERP order history, contract pricing, CRM context, and real-time clickstream into a single profile per account or shopper — updated as events happen, not overnight.

A model ensemble, not a single trick

Reorder prediction drives the homepage, learning-to-rank drives search, purchase-graph models drive cross-sell and email — each surface served by the model built for it, all reading from the same profile.

Reacts inside the session

A B2B buyer's session lasts minutes. When they view a product twice or a contract price is expiring, the experience adapts now — not in tomorrow's batch job.

Learns as your customers shop

Every impression, click, and order feeds back into the ensemble. Personalization quality compounds with traffic instead of decaying like static segment rules.

How it works

A real-time feature store and event stream feeding an ensemble of purpose-built models (reorder prediction, ranking, recommendations), orchestrated on your eComchain deployment with MongoDB Atlas. Rolled out surface by surface — homepage first is typical — each measured against a control group.

What we need from you

Order history and customer master from your ERP, storefront event instrumentation (we provide it), and your email platform's API access. An architecture review maps your systems before anything is built.

Talk through Full Personalization Platform with our team

A 30-minute conversation on your architecture and goals — with live demos of the underlying models where they exist today.

Request a Demo