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The Integrated approach

Live patient inbox for providers

Rather than scattering patient requests across multiple pages, every information a patient sends — appointments, messages, refills — funnels into one dedicated "Patient Inbox" section in the provider dashboard. It shows aggregated badge counts in the sidebar and top bar, so nothing slips through.

Accurate, real-time analysis and statistics

End-to-end appointment management

Patients submit requests with a preferred doctor, date/time, and complaint. The provider sees it tagged as a portal request, confirms or declines in one click, and the status update is immediately visible back on the patient's side. Clinic- booked and portal-requested appointments coexist in the same table, clearly distinguished.

Order Management system

Bidirectional secure messaging

A full chat thread exists per patient, visible from both sides. Patients see unread doctor messages via a nav badge; providers see per-thread unread counts in the inbox. Opening a thread auto-marks it as read and the inline reply panel sends the message back instantly.

Real-time access to ERP-based inventory and pricing

Prescription refill workflow

Patients can tap "Refill" on any existing prescription to pre-fill the request form, or type a new drug name manually. Doctors see the request with the patient's stated reason, approve or deny it, and optionally attach a note. The patient sees the final decision and the doctor's note in real time — no phone call needed.

Be able to customize the web store

Dual-interface architecture

There are two applications that share one live data store. The Patient Portal is mobile-first while the Provider Dashboard is a full desktop app with a collapsible sidebar. Both are launched from a single URL, and any change in one immediately appears in the other because both subscribe to the same dataset.

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