Virtual assistant using Artificial Intelligence in eCommerce
In today’s day and age, everybody needs online help. Artificial Intelligence in e-commerce can be used to create a virtual buying assistant, which helps consumers decide which products or services to buy or choose. Some examples of Virtual Assistants are Siri, Alexa, Cortana & Google Assistant.
They also help them in navigating through the store and finding the desired product. Virtual Assistants will notify customers in case of price drops and product updates. Virtual Assistants help businesses grow and are cost effective as well. It is far easier to ask Alexa a question and get an immediate response rather than scroll through a web search looking for the right answers.
According to market firm Tractica, global revenue from AI will skyrocket from $643.7 million in 2016 to $36.8 billion by 2025.