Chatbots in eCommerce
A Chatbot is a service that can be used to maximize customer engagement with various power tools management by the administrator. This service also belongs to Artificial Intelligence domain, wherein a machine with answers is set up by the merchant and can chat will online shoppers.
For e.g. online shoppers may have a question or two about products based on the rules set up by the Chatbot’s administrator. To enable a Chatbot’s log into the dashboard. On the left side panel at the bottom click on Chat Window.
The Chatbot’s administrator can add a certain set of questions with answers for their patrons. Based on the experience with past chats, administrators can add or edit these questions with appropriate answers..
With Chatbot, conversation rate for online sales is up 30%. To know more, check out the link below-