Processing Returns and Refunds in compliance with state laws

 

Almost every consumer has returned a purchased retail item for a refund, exchange, or store credit at some point. While merchants are required to accept returns in only certain situations, some states have laws governing the disclosure of refund and return policies. Many retailers allow returns if customers change their minds or receive unwanted items as gifts. While many retailers have decided this makes for the best business practice, they aren’t legally required to accept returns. Rather, retailers are required to accept returns only if the item sold is defective or if the customer did not receive the product they purchased online. rnrnWith eComchain’s Returns and Refunds feature, merchants can now process the returns and also refund the amount back to customer’s credit card or if the purchase was made against a Purchase Order, the Purchase Order limit would be adjusted accordingly.

Click on this URL to go over the Returns flow in eComchain

http://ecomchain.com/demo/Returns-and-Refunds/

Reach out to Rob Hayes ( rhayes@ecomchain.com) if you would like to learn more about this feature on eComchain.