Shopping using Voice

 

The voice shopping market in the United States will rise from its current US$2 billion valuation to $40 billion by 2022, according to survey results OC&C Strategy Consultants.

The trend is being driven by a surge in the number of homes using smart speakers, from the current 13 percent to 55 percent by 2022.

As per OC&C survey findings:

• • 39 percent of consumers trust in the personalized product selection of smart speakers;

 

• • 44 percent believe smart speakers offer the best value selection of products;

 

• • Smart speaker owners are likely to be younger, more affluent consumers who are more likely to have children; and

 

• • Voice purchases tend to be standalone, lower-value items.

 

The most commonly purchased items through voice are commodities:

• • Groceries – 20 percent;

 

• • Entertainment – 19 percent;

 

• • Electronics – 17 percent; and

 

• • Clothing – 8 percent.

 

Eighty-five percent of consumers select the products Amazon suggests, OC&C found; 45 percent of grocery orders placed through voice replace existing store or online purchases, and most are bought through Amazon Fresh.

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