Omni-Channel Customer Experience

Omni-channel customer experience helps increase revenue. The main role for all marketers in every organization is to engage with customers on social media on a daily basis. Answer service requests, pitch sales calls and send marketing emails. This goes on and on and marketers get frustrated.

Organizations can focus on their core business by integrating various cloud platforms and provide an enhanced omni-channel customer experience. Using cloud-based customer experience, a merchant or organization can use social presence by accessing the catalog across cloud platforms, easy products catalog setups, rich responsive content, easy integration to shipping and payment solutions. This helps organizations increase their operating efficiencies by nearly 30%.

These tools not only help businesses get streamlined