Converting online visitor traffic into live orders

Many of the online stores built do not focus on converting the website visitors into orders. Importance is given to the design over conversion, which is ok in the short term. In the long run, they realize their website is not generating the revenue they expect. Once the design and user experience is out of the way, it’s important to …read more

B2B, B2C, Checkout, Customer Service, eCommerce, eCommerce for distributors, eCommerce for Manufacturers, Order Management

eComchain’s SalesRep/CSR feature enables businesses to add sales representatives to customer accounts for the sales representatives are able to place orders on behalf of the assigned customers. This feature is very useful to support those customers who don’t have a way to get to their computers or who are not able to complete their order for some reason or …read more

eComchain SalesRep/CSR Feature

eComchain Customer Loyalty Program

Connect with your eComchain customers using the scalable and feature rich loyalty program that tells you how frequently your customers are purchasing, what they are purchasing, how to engage your customers through reward points and earn promotions. Choose from the following powerful options to increase visit frequency and increase spending per visit: Rewards Coupons Punchcard Promotions Clubcard The eComchain administrators …read more

B2B, B2B2C, B2C, Customer Service, eCommerce, eCommerce for distributors, eCommerce for Manufacturers, eCommerce Platform, eCommerce solution

eComchain, the only B2B2C Cloud-based eCommerce, is a leading eCommerce platform hosted on AWS and Microsoft Azure focused on ease of use and extensibility, with periodic updates providing innovative solutions for businesses across the board. With eCommerce requirements moving across businesses at a rapid pace, it’s imperative to implement an eCommerce solution that takes care of complex integrations, providing …read more

A unique B2B2C model with flexible and extensible eCommerce

Data Analytics in eCommerce

In a “bricks-and-mortar” establishment you can gage your business by your interactions with the people who walk through your door. You don’t have that luxury in ecommerce. Instead you have analytics. eComchain provides numerous site related analytics to help you understand your customers and business – to make informed decisions. Metrics include, but are not limited to: revenue, orders, metrics …read more

B2B, Customer Service, E-Business Suite, eCommerce, eCommerce for Manufacturers, eCommerce Platform, ERP

eComchain makes it easy to import your B2B customer accounts in bulk. Administrators can export customer data into a simple downloadable .CSV template. The .CSV file can then be imported in eComchain to create customer accounts.

Easy Customer Data Uploads

eCommerce Transparency

The Importance of eCommerce Transparency Transparency Drives Integrity, Loyalty and Sustainability. One of the critical challenges in today’s eCommerce market is transparency. Throughout the supply chain – from manufacturer to distributor to retailer to end consumer – the connections between each party are increasingly remote. At a time when ingredients, manufacturers and end consumers may each be in a different …read more

Customer Service

Omni-channel customer experience helps increase revenue. The main role for all marketers in every organization is to engage with customers on social media on a daily basis. Answer service requests, pitch sales calls and send marketing emails. This goes on and on and marketers get frustrated. Organizations can focus on their core business by integrating various cloud platforms and …read more

Omni-Channel Customer Experience

Why a brand should be obsessed with customer service?

Customer Service

Customer experience (CX) is all about how the customer feels when using your product or service. Customer’s journey consists of five stages Awareness Consideration Purchase Service Loyalty Expansion If all the five stages are fulfilled along the touch points this shows the brands really know how to serve their customers and excels in all parameters. If the customers are …read more