In a “bricks-and-mortar” establishment you can gage your business by your interactions with the people who walk through your door. You don’t have that luxury in ecommerce. Instead you have analytics. eComchain provides numerous site related analytics to help you understand your customers and business – to make informed decisions. Metrics include, but are not …read more
eComchain makes it easy to import your B2B customer accounts in bulk. Administrators can export customer data into a simple downloadable .CSV template. The .CSV file can then be imported in eComchain to create customer accounts.
The Importance of eCommerce Transparency Transparency Drives Integrity, Loyalty and Sustainability. One of the critical challenges in today’s eCommerce market is transparency. Throughout the supply chain – from manufacturer to distributor to retailer to end consumer – the connections between each party are increasingly remote. At a time when ingredients, manufacturers and end consumers may …read more
Omni-channel customer experience helps increase revenue. The main role for all marketers in every organization is to engage with customers on social media on a daily basis. Answer service requests, pitch sales calls and send marketing emails. This goes on and on and marketers get frustrated. Organizations can focus on their core business by integrating …read more
Customer experience (CX) is all about how the customer feels when using your product or service. Customer’s journey consists of five stages Awareness Consideration Purchase Service Loyalty Expansion If all the five stages are fulfilled along the touch points this shows the brands really know how to serve their customers and excels in all parameters. …read more