Using chatbots as Artificial Intelligence in eCommerce

Chatbots are the future of eCommerce. Even if you have the best products showing up on your online catalog, if your customers are not able to interact with you seamlessly, they will look at other eCommerce or online catalogs offering the same products, by one of your competitors.

Chatbots offer urgency, immediacy and speed. Imagine how you can grow your business if you are able to get in touch with your clients. If your customers have a question about an item, your chatbot can provide an answer instantly, even at odd hours. Shoppers prefer to receive information about the brands while they’re shopping online, and chatbots meet this need. The artificial intelligence still requires additional development to be able to create the same interaction that people provide.

Bots are driven by predefined set of rules which help them come up with intelligent reply to user queries. Most of the bots are powered with Artificial Intelligence (AI) which enable them to learn and adapt to complex queries and find out quick solutions just as any human would do.

eComchain team is in the process of building the a robust, scalable chatbot that can take care of various complex questions that humans may have. Stay tuned for this AI functionality to be integrated with eComchain platform before the end of this year.