Chatbots in eCommerce
A Chatbot is a service that can be used to maximize customer engagement with various power tools management by the administrator. This service also belongs to Artificial Intelligence domain, wherein a machine with answers is set up by the merchant and can chat will online shoppers.
For e.g. online shoppers may have a question or two about products based on the rules set up by the Chatbot’s administrator. To enable a Chatbot’s log into the dashboard. On the left side panel at the bottom click on Chat Window.
The Chatbot’s administrator can add a certain set of questions with answers for their patrons. Based on the experience with past chats, administrators can add or edit these questions with appropriate answers..
With Chatbot, conversation rate for online sales is up 30%. To know more, check out the link below-
Very well written – bots will be the primary interaction channel of the future and holds a lot of promise against current and traditional formats. The challenge is to make the interaction design more intuitive, demystify the tech / engineering side to bring it into more acceptance of the masses by displaying value, and increase utilization for business cases. The 24×7 self service and intelligent nature of the format is already being used for customer service, conversational commerce, health tech and education. We have started on the journey at Engati, do visit us to give us feedback on http://www.engati.com – you can also read our collection of blogs on http://blog.engati.com/